Privacy Policy

Last updated: 10 February 2026

FCN Training Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, learning management system, mobile applications, and related services (collectively, the “Services”).

We act in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.

1. Who We Are

Company name: FCN Training Ltd
Registered address: 1st Floor, Packwood House, Guild Street, Stratford-Upon-Avon, CV37 6RP
Email: info@firstchoicetraining.co.uk

For the purposes of data protection law, FCN Training Ltd is the Data Controller.

2. What Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide directly

Name
Email address
Job title
Employer / organisation name
Login credentials
Training records and course completion data
Certificates and assessment results
Support requests and correspondence

b) Information collected automatically

IP address
Device and browser information
Usage data (logins, activity, course progress)
Cookies and similar technologies (see Section 9)

c) Information provided by organisations

If you access our Services through an employer or organisation, your organisation may provide us with your personal data for training and compliance purposes.

3. How We Use Your Data

We use personal data to:

Provide access to our learning platform and services
Manage user accounts and authentication
Deliver training courses and assessments
Generate certificates and training records
Provide customer and technical support
Maintain platform security and performance
Meet legal, regulatory, and contractual obligations
Improve and develop our Services
Communicate service updates and essential notifications

We do not sell personal data.

4. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

Performance of a contract – to provide access to the Services
Legal obligation – to meet regulatory and compliance requirements
Legitimate interests – to operate, maintain, and improve our Services
Consent – where required (e.g. marketing communications)

5. Data Sharing

We may share personal data with:

Our technology partners and service providers (including hosting and LMS providers)
Support and maintenance providers
Regulatory or legal authorities where required by law

All third parties are required to implement appropriate technical and organisational measures to protect personal data and process it only in accordance with our instructions.

6. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreements (IDTA)
Standard Contractual Clauses approved by regulators
Other lawful transfer mechanisms under data protection law

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Training records and certificates may be retained to support compliance and audit requirements unless deletion is requested and legally permissible.

Upon termination of services, data will be securely deleted in accordance with our retention policies.

8. Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting us using the details above.

9. Cookies

Our website and platform use cookies and similar technologies to:

Ensure functionality
Improve performance
Analyse usage patterns

You can manage cookie preferences through your browser settings. Further details may be provided in a separate Cookie Policy.

10. Data Security

We implement appropriate technical and organisational security measures to protect personal data, including:

Secure hosting environments
Access controls and authentication
Encryption where appropriate
Regular system monitoring and updates

Despite these measures, no system can be completely secure, and users should take reasonable steps to protect their login credentials.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to users.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@firstchoice-training.co.uk
Company: FCN Training Ltd